How quickly will I get my order?
Orders placed Sunday through Thursday are typically processed within 24 hours of receipt. Orders placed after 2:00 PM EST on Friday through Saturday are processed first thing Monday morning. Delivery time does not include weekends or holidays.
Where are my items being shipped from?
Our products are shipped from our various warehouse facilities around the country.
Can you send orders to other countries?
We currently only ship to the United States.
How do I check current and past orders?
You can check the status of your account at any time by clicking on "My Account."
What shipping methods do you offer?
Though UPS is our preferred shipper we reserve the right to use other shipping carriers.
Which shipping method does a Free Shipping item use?
All Free Shipping items (with a Free Shipping graphic) use Ground Shipping and are shipped via UPS or USPS. Free Shipping is only valid on items shipped to the continental United States.
Are there any items that cannot be shipped with UPS?
We are unable to ship to APO/Military and P.O. Boxes. To expedite service, make sure that the shipping address you provide is both current and complete.
How much will it cost to ship my order with UPS?
Shipping and handling charges are based upon the total weight of your order or cart and the ship method you select at checkout. Delivery time does not include weekends or holidays. Not all shipping methods are available in all geographic areas, see www.ups.com for details.
What shipping method should I use for an APO/Military and PO Box address?
We are unable to ship to APO/Military and P.O. Boxes. All items must be shipped to a valid street address.
What if I need my order in a hurry?
If your order is time critical, we suggest that you upgrade to 2nd Day or Overnight shipping (if available). Your order should arrive in 1-3 business days. Delivery time does not include weekends or holidays.
How do I ship to another person?
Sending products or gifts to others is easy. During the checkout process, just add the appropriate "Shipping Address." It is that easy!All delivery times do not include weekends or holidays.
How long will my order take to deliver?
Depending on the availability of the items you order, and the shipping method you choose, most orders ship within 1 business day and arrive within 3 to 7 business days. Some orders can take 7 to 10 business days. Please be aware that weekends and holidays can delay delivery.
When will my order ship from your facility?
Once we receive your order, we will review and confirm the availability of all of your product selections. You will then be notified by email as soon as your Order is processed with an Order Confirmation. If you place your order:
- Before 2 PM EST, Monday thru Friday: Your order should ship within 24 hours of being placed
- After 2 PM EST, Monday thru Friday: Your order should ship the following business day
- After 2 PM EST, Friday thru Sunday: Your order should ship the following Monday.
What if I have a really large order?
If you have an order exceeding 150 lbs in weight, UPS will NOT be able to deliver it. We will have to make arrangements with another carrier and will likely incur additional shipping costs. Please contact a customer service representative to arrange shipping 1-800-587-7788.
Acoustic Research reserves the right to withhold shipment until the order has been validated for correct billing and shipping information.