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Return Policy

Policy

You can return most items within 30 days of receipt for full refund of the purchase price and sales tax if applicable, minus the shipping charges. If the return is a result of our error then we will pay for all shipping costs incurred.

Returns for replacement more than 30 days beyond date of receipt will be handled by manufacturer warranty if applicable and will incur a $7.00 handling fee (inclusive of shipping).

There are NO refunds for products returned after 30 days from receipt.

Failure to follow return procedures when returning a product may incur up to a 25% restocking fee.

 

Return Guidelines

All returned products must have a Return Merchandise Authorization (RMA) before returning. Return packages must have the RMA number clearly marked on package to ensure timely processing of return.

The RMA is only for the original product the RMA was generated, if at a later point you need to return additional items from the order, you will need to request a new RMA number.

When returning an item, use a reliable source that confirms delivery (UPS, USPS, etc...). We cannot accept C.O.D deliveries, nor third party billing for returned merchandise. Please note that your original shipping costs will not be refunded for product that is not damaged or defective.

To ensure full credit, all products returned must be in original boxes and packaging, have original UPC codes on the products & packaging, manuals intact and RMA number provided on the return package shipment. If any of the above is not returned with the item, you may be subject to a 15% repackaging fee, which will be determined on a case by case basis by Store personnel.

If a credit is to be issued, please allow 7 - 10 business days from product receipt at our warehouse for credit to be processed. Credits are issued back to the form of payment used on initial order.

Replacement or exchange items will be shipped within 3 business day upon receipt at our warehouse. If the item you are requesting is backordered, we will provide you with an email estimating the shipping timeframe.

If you are requesting a warranty RMA, you will need to call 1-800-587-7788 to speak with a Customer Service Representative to obtain your RMA.

 

Returning Damaged or Defective Items

If an item arrives at the designated shipping address defective or damaged, you can either submit request to return product online or contact our Customer Service Department at 1-800-587-7788 immediately. Please have your order number and item number from your original confirmation email ready.

We inspect all products returned due to damage or defectiveness. Should the product not be damaged or defective we reserve the right to charge you for original and/or return shipping.

 

Wrong Product Shipped

If an item arrives that you did not order, you can either submit request online to return or exchange product online or contact our Customer Service Department at 1-800-587-7788 immediately, and have your order number and item number from your original confirmation email ready. Voxx Direct will make every reasonable effort to assist you in correcting the error.

If the return is due to our error, Voxx Direct will pay for the shipping costs incurred.

Return Policy effective on or after December 1, 2010

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