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FAQ

Company Information

What do I need to know about the Store?

We are a complete store and information site for consumer electronics including universal remote controls, headphones, MP3 players, clock radios, ipod docking stations. We designed the store to provide a convenient, private, and informative shopping experience that encourages consumers to purchase products essential to their lifestyle. Our customers can interact with customer service representatives by phone or email, and order products for delivery right to the home. We are open to shoppers 24 hours a day, seven days a week. We believe that we provide customers with a superior shopping experience, making buying our products less of a chore.

For more information, please contact our public relations department at:

Voxx Direct
150 Marcus Blvd
Hauppauge New York 11788

Customer Service

When are customer service representatives available?

Our customer service representatives are available:

Monday - Friday - 9:30 a.m. to 5:30 p.m. Eastern Time

How do I contact the Store?

Click here to Contact us

Is my product guaranteed?

Our return policy is simple. If for any reason you are not satisfied with your purchase, you may return most items within 30 days of purchase for full refund of the purchase price and sales tax if applicable, minus the shipping charges. If the return is a result of our error then we will pay for all shipping costs incurred.

Returns for replacement more than 30 days beyond date of purchase will be handled by manufacturer warranty if applicable and will incur a $7.00 handling fee (inclusive of shipping). There are no refunds for products returned after 30 days from purchase.

Click here to read our full Return Policy

Orders / Shipping and Handling

How quickly will I get my order?

Orders placed Sunday through Thursday are processed within 24 hours of receipt. Orders placed after 2:00 PM EST on Friday through Saturday are processed first thing Monday morning.

If you have any further questions Click here to Contact us.

How do I cancel an order?

To cancel your order call our Customer Service Department right away at 1-800-587-7788. Our order-fulfillment systems are designed to get orders processed quickly and efficiently. We cannot guarantee changes or cancellations once the order has been submitted but we will make every reasonable effort to assist you.

Please note we will not be able to cancel if the order has already entered shipping process. We will accept a return after your order has shipped but we will not be able to refund the shipping and you will be responsible for the return shipping.

Can I make changes to my order?

Yes, to request and confirm changes to your existing order, please call Customer Service Department right away: 1-800-587-7788. Requesting changes to your order via e-mail is not recommended, as your order might ship before your e-mail is handled.

Do you ship to P.O. Boxes or Freight Forwarders?

No, we currently don't ship to P.O. Boxes or freight forwarders.

Where are my items being shipped from?

Our products are shipped from our various warehouse facilities around the country.

Customer Service
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